FREQUENTLY ASKED QUESTIONS

Find quick answers to common questions about our plants, orders and delivery.

ORDERS

How do I place an order?
Select your desired products, add them to your cart and complete checkout.

Can I cancel or change my order?
Please contact us as soon as possible. Changes depend on the order's processing status.

How do I know my order is confirmed?
A confirmation will be sent once your order is successfully placed.

PLANTS

Will my plant look exactly like the photos?
Plants are natural products. Minor variations in leaf shape, size, colour and variegation are normal.

Is minor damage during shipping normal?
Yes. Minor cosmetic damage, such as bent leaves or small tears, can happen during transit. This is normal as long as the plant remains healthy and has no signs of root rot or serious damage.

What if my plant arrives with root rot or serious damage?
Please contact us with clear photos and your order details so we can review the situation.

Should I repot my plant immediately?
We recommend allowing your plant to acclimatise first, unless there is an urgent issue such as root rot.

SHIPPING

How long does delivery take?
Delivery times depend on the shipping method, destination and order processing requirements.

Can I track my order?
Tracking details will be provided when available.

What should I do when my plant arrives?
Unpack it carefully and allow it to acclimatise to its new environment.

PAYMENTS & REFUNDS

What payment methods do you accept?
Available payment methods are displayed at checkout.

Do you offer refunds or returns?
All sales are final. We do not offer refunds or accept returns. Please note that mandatory consumer rights under applicable law may still apply.

What if I receive the wrong item?
Contact us with your order number and clear photos so we can review the issue.

STILL HAVE QUESTIONS?

Contact our team through the Contact Us page, and we'll be happy to assist with your enquiries.